SmartRG Home Analytics

SOFTWARE  /  Analytics

SmartRG Home Analytics provides real-time and historical analysis of home network connectivity issues. It delivers recommended corrective actions for individual support agents and end users as well as networkwide health summaries and trends. 

 

SmartRG Home Analytics collects real-time data directly from customer premises equipment (CPE), such as WiFi routers and IP set-top boxes (STBs), and organizes it in the cloud, enabling a variety of use cases for customer care agents, technicians, end users, and network administrators or chief information officers. Patented data collection and streaming techniques, SmartRG provides service providers unique visibility and analysis of common WiFi and bandwidth-related issues, security vulnerabilities, as well as interesting market trends across the subscriber base.

Overcoming Cost and Complexity

 

Today, operators are facing several key challenges in connectivity, both into the home and throughout. Fragmented networks and multiple types of customer premises equipment (CPE) can increase operational costs and complexity. Spotty WiFi can drive up the volume of expensive customer service calls and truck rolls — not to mention hurt your brand experience by leaving subscribers frustrated and less than satisfied.

 

SmartRG Home Analytics offers industry-leading insight into home WiFi environments, delivering never-before-possible degrees of WiFi service assurance.

Features
  • Customer Support Portal Dashboard 

  • Executive Dashboards

  • Support Portal Applications    

  • RESTful API 

Contact Us

877-486-6210

(Toll-free in the US or Canada)

 

Hours: 5:00AM to 6:00 PM Pacific Time

Closed most US national holidays.

 

LOGIN to submit or view a support ticket

Phone: 877-486-6210 (US & Canada)

  • Facebook Clean
  • Twitter Clean
  • LinkedIn Clean

Headquarters

501 SE Columbia Shores Blvd, Ste 500

Vancouver, Washington 98661

© 2019 SmartRG, an ADTRAN Company - All Rights Reserved