SmartRG Home Analytics provides real-time and historical analysis of home network connectivity issues. It delivers recommended corrective actions for individual support agents and end users as well as networkwide health summaries and trends.
Managing the residential customer experience requires the service provider to control WiFi network performance. By leveraging usage and network data, SmartRG Home Analytics enables helpdesk agents to quickly, easily and accurately qualify home networks for advanced services and network enhancements. In conjunction with SmartRG Device Manager, SmartRG Home Analytics allows service agents to optimize in-home quality of service (QoS) so that particular services, such as VoWiFi or video, get optimal treatment. The resulting performance improvements translate into improved customer satisfaction, lower churn and substantial reductions in service provider operating expenses.
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Our software solutions drive fully integrated service delivery platforms that optimize the subscriber experience while reducing complexity in the home network. Request a demo today to learn more!